What is Tosca ?
Tosca is an open source request-tracking system. It's often used to manage customer calls and requests efficiently. It is designed to be customer friendly, professional and multi-projects. It is made with Ruby on Rails.
If you run a Software Maintenance, if you have a team of agents or if your mailbox is overloaded then you're going to love Tosca. It provides built-in features for services with SLA agreement. Engineers, sales and managers can react quickly for all kinds of requests (informations, deliveries, interventions, issues, ...) with Tosca.
How to get help on Tosca ?
First of all go check our Wiki for documentation, howtos, and so on.
If you are seeking more help, you can ask on the mailing list tosca-users@tosca-project.net, or you can join us on IRC in #tosca on Freenode.
How to help Tosca ?
You want to help us improving Tosca ? Great ! You can get the source code from Git. You can see all the bugs on our RedMine. If you want to follow the development of Tosca, join us on the mailing lists tosca-dev@tosca-project.net for the talk and tosca-commit@tosca-project.net for the commits on Git.